FAQs
How long does shipping take?
We process and dispatch orders within 1–2 business days.
Delivery in Australia by Australia Post: 3–5 business days after dispatch.
What is your returns and exchange policy?
You can return unused items within 14 days of delivery.
Contact us with your order number and reason for return at hello@khayamarlow.com.
Send the item back in its original condition and packaging.
Refunds or exchanges are processed after inspection.
Sale items may be excluded.
How should I care for and clean my woven bags and sarongs?
Woven bags: wipe with a damp cloth, air dry, store away from direct sunlight.
Sarongs: hand wash cold or gentle machine cycle, mild detergent, hang dry.
Lilly bag and Marley Bikini Bag: Handwashing in cold water and line dry.
Avoid tumble drying to preserve colour and shape.